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Voocart Privacy Policy

Voocart values your privacy and appreciates your trust in us. This Privacy Policy explains how we use, share and protect the Personally Identifiable Information (PII) that we collect about you and the choices you have.

“Personally Identifiable Information” means any information (i) that identifies or can be used to identify, contact, or locate the person to whom such information pertains, or (ii) from which identification or contact information of an individual person can be derived. This Privacy Policy applies to how we collect, use and disclose your information across the Application.
If you see an undefined term in this Privacy Policy, it has the same definition as outlined in our Terms and Conditions.
By visiting our website, you agree to this Privacy Policy.

1. Information We Collect
  • There are three categories of information that we collect. We collect a variety of information from visitors to the website. As described below some information is automatically collected when you visit our website, and some you provide to us when registering or filling out a form, creating a transaction or communicating with us.
    Information Collected Automatically.
    Information you Provide Us
  • Whenever you visit our website, our web servers automatically collect non-personal information such as the domain name of the internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our website, pages viewed, information searched for, access times, and other relevant statistics.
  • If you provide us with personal information by, registering for an account or contacting us, we collect that personal information. For example, if you register on our website, we collect your name, e-mail address and password. If you initiate or commence a transaction, we collect the personal information you provide us such as your billing and payment information. If you contact our customer service agents, you may also provide us with personal information that we collect.

2. Using Your Personal Information
  • Personal Data about our customers is an important part of our business and we shall only use your personal data (including BVN) for the following purposes and shall not keep such personal data longer than is necessary to fulfill these purposes:
    • To help us verify your identity
    • To help us process transaction, and verify receipt of payment for Services.
    • To help us identify accounts and services which you could have from us from time to time.
    • Enable us to operate, protect, improve, and optimize Voocar by carrying out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information
    • Personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your search, booking history, and preferences.
    • Provide an excellence customer service
    • Send you service or support messages, such as updates, security alerts, and account notifications.
    • Verify or authenticate information or identifications provided by you (such as to verify your address or compare your identification photo to another photo you provide).
    • To help us to administer and to contact you about improved administration of any accounts, listings and booking services we have provided in the past.
    • To help prevent and detect fraud or loss.
    • Conduct investigations and risk assessments
    • Comply with our legal obligations
    • To allow us to contact you in any way (including e-mail, telephone, visit, and text or multimedia messages) about services offered by us unless you have previously asked us not to do so.
  • We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. We will not disclose your personal data to any third party except in accordance with this privacy policy.

3. Disclosure
  • We will not sell, publish, disclose, or rent to third parties your personally identifiable information collected at our web site, through our servers or otherwise obtained by us, other than to provide our services and as set forth in this privacy policy.
  • We may share your information with other companies such as your banking institution and with the other party to your transaction. We may also request information about you from third parties to provide our services.
  • We will notify you as soon as we become aware of a harmful data breach which may result in a risk of your rights and freedom.
  • You have the right to request an erasure of your data at any time.
  • We will notify you if we are transferring your data.
  • You may request at any time that we halt further dissemination of your data or cease to use your data.
  • If you submit content in a public forum or social media post, or use a similar feature on voocart.co.ke that content is publicly visible.
  • Required by Law We may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public. To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.

4. Communications from Our Site
  • Pursuant to you registering on our site, you will receive emails that confirm specific actions you requested. You will receive notifications confirming your registration, the successful verification of email addresses and MPESA/Bank accounts, if required, and confirmation of successful transactions. You will also receive progress updates on the status of your transactions. These are transactional notifications that you cannot opt out of receiving, as they are in place to protect the security of your account and your personal information. We may also send you responses to emails you send us, if appropriate or applicable.
  • From time to time, we will also send user surveys, requests for user feedback regarding user experience and site operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to receive these offers, surveys or user feedback emails, please opt out in any offer email you receive from us.

5. Age Restriction
  • You affirm that you are over the age of majority and have the right to contract in your own name, and that you have read the above authorization and fully understand its contents.

6. Cookies
  • We use cookies to identify you as a User and make your user experience easier, customize our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember your account log-in information when you visit our website, IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. If your browser or browser add-on permits, you have the choice to disable cookies on our website; however, this may limit your ability to use our website.

7. Website Security
  • We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as secure sockets layer (SSL) to safeguard and secure the information we collect online. In addition to our own substantial efforts, you can take several precautions to protect the security of your computer and personal information. For instance, when you are creating an account, endeavor to use a well- chosen password. You should avoid using any information that others can easily learn about you, such as a family member's name or birthday, and you can also use special characters in place of letters. You may change the password as often as you wish by going to “My Profile” and selecting "Change Password." We also recommend that you change your password frequently. You can also install and regularly update antivirus and firewall software to protect your computer from external attacks by malicious users. When you are finished with a session on our site, be sure that you log out and close the browser window.
  • Voocart authorizes only those persons who need to know your personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.

8. The Data that we Retain
  • We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.
  • Voocart is statutory obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and credit card processors.
  • Therefore, even after closing your Voocar Account, we will retain certain data to comply with these obligations.

9. Problem Signing In
  • Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please e-mail us immediately at [email protected]

10. Transaction Confirmation
  • Voocart sends an e-mail notice confirming acceptance of any transaction you initiate or commence to the e-mail address you provided to us when signing up for a Voocar account. If you receive a confirmation for a transaction you did not initiate, please e-mail us immediately at [email protected]

11. Changes to Your Account
  • Voocar gives you the ability to change or edit your personal information contained in your profile. Additionally, Voocar gives you the opportunity to close your account if you choose.

12. Links to Other Web Sites
  • Our Service may contain links to third-party web sites or services that are not owned or controlled by Voocar.
  • Voocart has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Voocar shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
  • We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

13. Changes to this Privacy Policy
  • Voocar may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.