How to place Order

To place an order follow the steps below

  1. Search for an item using the search bar
  2. Compare prices & vendor score
  3. Add to your cart
  4. Then pay at checkout

Remember to complete the process you have to login.

How to Cancel Order

To Cancel Orders follow the steps below

  1. From the list of Orders in your Voocar Account, Click See Details in front of the order you wish to
  2. Click the Cancel Item button
  3. Select the right quantity and cancellation reason from the drop-down list, and submit.

Returns & Refunds

To Cancel Orders follow the steps below

  1. Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product.
  2. Login and go to ORDERS Then click on the order of the item(s) you wish to return
  3. Select your preferred retrieval option(Pick up from your address or drop off at a pick up station)
  4. Select your preferred refund method (click here to know more about the refund possibilities)
  5. Check your information and submit your return request

How to make payments

Voocar is committed to providing the best shopping experience and the most affordable delivery services to our customers. We charge delivery fees, based on the distance, weight, size and value of your package. For items sold using the Voocar Store Business platform, we also charge a 3% of the total value of every product sold on the platform. As a last mile delivery service company, we Pick,Pack, Label and Deliver products connecting retailers of products to consumers.

Our Package sizes are classified as Follows. Small : These are items that can fit inside our Motorcycle delivery box.These items have to be of a dimension less than 50cm×50cm×50cm . These items include : Grocery shopping, Medical drugs, Documents, Takeouts like pizza, Drinks, Small electronics, Phones, clothes and any other thing that would fit inside our delivery box.Our delivery fees for these items are prized based on distance. (( Add the delivery rate card Image here for Motorbike delivery))

Medium : These are items that our bike box capacity can not accommodate. If it fits in one of our vehicles, we’ll deliver it door to door for the price of a cab fare. If it needs a van these items have to be of dimensions less than 200cm×150cm×150cm, with weights less than 500kg. These items include : Tv's ,Washing machines, fridges and any other thing with the same specifications. Our delivery fees of these items are not limited to distance but also based on Weight and size.

Large : Voocar has provided options for every delivery specifications.We have Trucks of a capacity of 3 to 5 Tons to enable our customers meet their delivery needs.This delivery service is for items that can not fit our utility vehicles and trucks. These items include household furniture such as :Tables, wardrobes and dressers Sofas and chairs,Gym equipment,Garden furniture,Pool, snooker and table tennis tables. Items, such as antique furniture and pianos, will need careful handling, but all can also be collected and transported efficiently and cheaply with Voocar. This service comes with an optional offering of “loaders” to take care of loading and offloading of your cargo. We have packages for cooperate clients who frequently need delivery services which we give upon request.

  • How much does it cost to send a large parcel or heavy item? Every large item delivery job is different. The cost of your job could vary based on factors such as:
    • The type of transport that will be needed to move the item, based on its size and weight.
    • How many people will be needed to load and unload the item.
    • The delivery schedule you need to stick to.
    The best way to get an accurate price is to order through the website or call us through 0759829346.